Refund policy

Return and Refund Policy

Thank you for shopping with Gone Western Company. We strive to provide you with high-quality products and an exceptional shopping experience. Please review our return and refund policy carefully.

1. Returns and Refunds Eligibility: We do not accept returns or issue refunds unless the product you received is damaged or misprinted. Our products are made to order, and each item is carefully inspected before it is shipped to ensure it meets our quality standards.

Digital Products: All sales of digital products are final. No refunds will be issued

2. Damaged or Misprinted Products: If you receive a damaged or misprinted product, please contact us within 7 days of receiving your order. To initiate the return process, please provide clear photos of the damaged or misprinted item, along with your order number, to gonewesterncompany@gmail.com. We will assess the issue and, if deemed valid, offer a replacement or a refund.

3. Notification of Issues: Any issues with your order, such as damage or misprints, must be reported to us within 7 days of receiving the product. Failure to report such issues within the specified timeframe may result in the denial of your claim.

4. Non-Returnable Items: Certain items are exempt from being returned. These include personalized or custom-made products unless they are damaged or misprinted

5. Shipping Costs: Shipping costs for returning items are the responsibility of the customer, except in cases where the return is a result of our error (e.g., you received an incorrect or defective item).

6. Refund Process: If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and for the credit to be reflected in your account.

7. Contact Information: For any inquiries or concerns regarding returns and refunds, please contact our customer support team at gonewesterncompany@gmail.com.

By making a purchase on our website, you agree to abide by this Return and Refund Policy.

Thank you for your understanding and cooperation.

Gone Western Company

gonewesterncompany@gmail.com

(360)-525-0262